At Complete-Certification.com, we are committed to providing high-quality educational experiences. We understand that sometimes circumstances change, and you may need to request a return for a course you have purchased. This policy outlines the conditions under which returns will be accepted.

• Course Availability: Returns can only be requested for courses that have not yet commenced. Once a course has started, it is non-refundable.
• Time Frame: Requests for returns must be submitted within 14 days of the original purchase date. After this period, all sales are final.
• Course Completion: If you have accessed more than 50% of the course content, a return request will not be accepted.

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at [email protected] with your order number and a brief explanation of your request.

Confirmation: Upon receiving your request, we will confirm your eligibility for a return based on the criteria outlined above.

Refund Process: If your return is approved, we will process your refund within 14 working days. Refunds will be issued to the original payment method used during the purchase.

• Promotional Courses: Courses purchased at a discounted rate or as part of a promotion are non-refundable.

• Gift Purchases: If you purchased a course as a gift, the same eligibility criteria apply, and refunds will only be issued to the original purchaser.

We reserve the right to modify this return policy at any time. Any changes will be communicated on our website, and the updated policy will apply to all purchases made thereafter.

For any queries regarding our return policy, please do not hesitate to contact our support team at [info@complete-certification].